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FAQs
Q: How do I place an order?
A. Delivery charges depend on the destination and the weight of your order. The exact shipping cost will be calculated and shown at checkout before you complete your purchase.
Q: What is your return policy?
we offer international shipping to most countries. Shipping costs and delivery times vary depending on the destination. Any applicable customs duties or import taxes are the responsibility of the customer and may be charged upon delivery.
Q: How do I track my shipment?
A:Once your order is confirmed, our wholesale team handles everything with care and efficiency. Here’s a step-by-step breakdown with estimated timelines:
1. Order Confirmation – Within 24 Hours.
You’ll receive a formal order confirmation email with your invoice, item summary, and estimated delivery schedule.
2. Production & Quality Assurance – 5 to 15 Business Days
Depending on the order size and customization, production begins within 24–48 hours. Every piece goes through a rigorous quality check to meet our global standards before packaging.
3. Shipping & Documentation – Within 1 to 3 Business Days After QC
Once ready, your shipment is packed and prepared for dispatch. We’ll provide you with tracking details and include all necessary export documentation: invoice, packing list, HS codes, and any specific paperwork required by your country.
4. International Delivery – 5 to 10 Business Days (via Express)
We ship through trusted international carriers. Delivery timelines may vary based on your location and customs clearance.
5. Ongoing Support – Always Available
Our retail relations team stays in touch to assist you before, during, and after delivery, ensuring a seamless wholesale experience from our door to yours.
Q: How can I edit or cancel my order?
A:Once your order is confirmed, our wholesale team handles everything with care and efficiency. Here’s a step-by-step breakdown with estimated timelines:
1. Order Confirmation – Within 24 Hours.
You’ll receive a formal order confirmation email with your invoice, item summary, and estimated delivery schedule.
2. Production & Quality Assurance – 5 to 15 Business Days
Depending on the order size and customization, production begins within 24–48 hours. Every piece goes through a rigorous quality check to meet our global standards before packaging.
3. Shipping & Documentation – Within 1 to 3 Business Days After QC
Once ready, your shipment is packed and prepared for dispatch. We’ll provide you with tracking details and include all necessary export documentation: invoice, packing list, HS codes, and any specific paperwork required by your country.
4. International Delivery – 5 to 10 Business Days (via Express)
We ship through trusted international carriers. Delivery timelines may vary based on your location and customs clearance.
5. Ongoing Support – Always Available
Our retail relations team stays in touch to assist you before, during, and after delivery, ensuring a seamless wholesale experience from our door to yours.
Troubleshooting Guides
Q: Why can't I log into my account?
A. Please ensure you’re using the correct email and password. Use “Forgot Password” to reset. For further help, contact lovetohear@couturefashionbyfg.com.
Q: Payment issues and how to resolve them
A. Double-check your card info, try another browser, and ensure your card is enabled for online use. Still stuck? Contact your bank or email us for assistance.
Q: Website not loading properly
A. Try refreshing the page, clearing cache, or using a different browser. For best performance, use an updated version of Chrome or Safari.
Q: Item arrived damaged or defective
A: We’re so sorry for this. Please email photos of the damaged item and your order number to retailer@couturefashionbyfg.com within 48 hours.
Q: Are there any delivery charges?
A: Delivery charges depend on your location and the weight of your items. You’ll see exact shipping costs at checkout before payment.
Shopping Information
Q: What are the delivery charges for orders from the Online Shop?
A. Delivery charges depend on the destination and the weight of your order. The exact shipping cost will be calculated and shown at checkout before you complete your purchase.
Q: What exactly happens after ordering?
we offer international shipping to most countries. Shipping costs and delivery times vary depending on the destination. Any applicable customs duties or import taxes are the responsibility of the customer and may be charged upon delivery.
Q: What exactly happens after placing an order (for international retailers or bulk buyers)?
A:Once your order is confirmed, our wholesale team handles everything with care and efficiency. Here’s a step-by-step breakdown with estimated timelines:
1. Order Confirmation – Within 24 Hours.
You’ll receive a formal order confirmation email with your invoice, item summary, and estimated delivery schedule.
2. Production & Quality Assurance – 5 to 15 Business Days
Depending on the order size and customization, production begins within 24–48 hours. Every piece goes through a rigorous quality check to meet our global standards before packaging.
3. Shipping & Documentation – Within 1 to 3 Business Days After QC
Once ready, your shipment is packed and prepared for dispatch. We’ll provide you with tracking details and include all necessary export documentation: invoice, packing list, HS codes, and any specific paperwork required by your country.
4. International Delivery – 5 to 10 Business Days (via Express)
We ship through trusted international carriers. Delivery timelines may vary based on your location and customs clearance.
5. Ongoing Support – Always Available
Our retail relations team stays in touch to assist you before, during, and after delivery, ensuring a seamless wholesale experience from our door to yours.
Payment Infomation
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a tracking link via email with all the shipment details. You can also track your order anytime by logging into your Retailer Dashboard and navigating to the “Orders” section.
Each tracking update reflects our commitment to delivering your pieces with care, precision, and timely elegance. Whether domestic or international, every shipment is fully traceable from dispatch to delivery.
Q: When will the payment be deducted from my bank account after placing an order?
A: The payment is deducted from your bank account at the time of order confirmation. Once you successfully place the order, the payment will be processed immediately through our secure payment gateway.
Q: What is a Wishlist?
A: A wishlist is a personalized list where you can save your favorite products for later. It helps you quickly access items you’re interested in without needing to search again. You can use it to plan future purchases or share with your team or customers.
Q: Can I modify or cancel my order after it's been placed?
A: At Couture Fashion by FG, each order is the beginning of a bespoke journey. Should you wish to make any changes or request a cancellation, we kindly ask you to reach out to us within 12 hours of placing your order.
After this grace period, your piece may already be in the meticulous stages of creation, tailored exclusively for you—at which point alterations may not be possible.
For all requests, our Client Concierge Team is at your service. Please contact us at retiler@fashionglobals.com, along with your order ID OR PO Number, we will ensure you are cared for with the utmost attention.
Q: What is "Package Tracking" in my orders?
A: Package Tracking provides you with elegant, real-time visibility into your order’s journey from our atelier to your destination abroad. Once your shipment is dispatched, a dedicated tracking link will be shared, allowing you to monitor transit progress, customs clearance, and estimated delivery with ease and assurance—no matter where in the world you are.
Should there be any unforeseen customs delays or inquiries, our team remains at your service to ensure a smooth and uninterrupted delivery experience.
Customer Support
- Email: retailer@couturefashionbyfg.com
- Phone No: +91-837-596-5050
- Live Chat: Available 9 AM - 6 PM (Mon-Fri)
